We ship our parcels with Canada Post, unless otherwise requested.
We are happy to ship any orders under 2cm (including packaging) for no charge it will go regular mail, no tracking or insurance and shipped at your own risk.
All other parcels come via Express Post and has tracking and insurance included, typically arrives in 2-3 days. We can fit multiple items in the small envelope, We always do our best to keep costs down for everyone.
Please contact me if, for any reason, you are not happy with your purchase. My goal is to have a happy customer who loves their jewelry. If 10 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. No refunds or exchanges on custom made jewelry.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging
To return your product mail your product to: 271- 66th Street, Tsawwassen Delta CA V4L 1M7
You will be responsible for paying the return shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Shipping items over $75 is best via a trackable shipping service or purchasing shipping insurance otherwise we can't guarantee that we will receive your returned item.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If all is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Late or missing refunds
If you haven’t received a refund, first check your bank account or credit card posting, it may take some time before your refund is officially posted. There is often a processing delay before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.